Intercultural and Team Communication (Chapter 2)

TRUE/FALSE 1. An inclusive work environment is one that ensures employees can reach their full potential within a company. ANS: T PTS: 1 DIF: Easy OBJ: 2.4 NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Diversity within the United States BLO: Knowledge 2. Because individuals don't waste time interacting with others, they can usually accomplish more work alone than in teams. ANS: F PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Work Team Communication BLO: Knowledge 3. Using wikis for group projects usually results in more contributions from group members, fewer in￾person meetings, and better overall collaboration. ANS: T PTS: 1 DIF: Easy OBJ: 2.2 NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Collaboration on Team Writing Projects BLO: Knowledge 4. Research indicates that the ideal small team consists of around five members. ANS: T PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 5. When members of a work team try to evade individual responsibility, they are engaged in social loafing. ANS: T PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 6. It is best to assume the role of instructor when providing feedback on a coworker's document. ANS: F PTS: 1 DIF: Easy OBJ: 2.2 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Collaboration on Team Writing Projects BLO: Knowledge 7. Avoiding conflict in groups is essential to preserving harmony and successfully completing projects. ANS: F PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 8. Groups should discourage debate about work issues because this prevents cohesive decisions from being implemented on time. ANS: F PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 9. Groupthink results when a team's cohesiveness suppresses the free flow of ideas. ANS: T PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 10. Healthy conflict in groups focuses on personality differences. ANS: F PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 11. A consensus occurs when all team members can support a particular course of action. ANS: T PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 12. To build a level of trust and ease, team members should engage in small talk at their initial meeting. ANS: T PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 13. Uncertainty avoidance is more important in the United States than it is in Japan or Italy. ANS: F PTS: 1 DIF: Easy OBJ: 2.3 NAT: AAC: Tier 1---Communication; Tier 2---Contexts TOP: Intercultural Communication BLO: Knowledge 14. Team members are likely to be more open to your comments if you speak in specifics rather than exaggerating. ANS: T PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication BLO: Knowledge 15. Using labels such as unreliable when giving feedback in meetings focuses members' attention on why certain behaviors are problematic. ANS: F PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication BLO: Knowledge 16. Whether you are offering a compliment or a complaint, you should use more you statements than I statements in communicating with team members. ANS: F PTS: 1 DIF: Easy OBJ: 2.2 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Collaboration on Team Writing Projects BLO: Knowledge 17. When identifying performance problems, one should try to assign responsibility to a particular member instead of to the entire group. ANS: F PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Work Team Communication BLO: Knowledge 18. A group will perform more effectively if its members are allowed to contribute as fully as possible. ANS: T PTS: 1 DIF: Easy OBJ: 2.1 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Work Team Communication BLO: Knowledge 19. When writing in a team, your first order of business isto divide tasks among the members. ANS: F PTS: 1 DIF: Easy OBJ: 2.2 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Collaboration on Team Writing Projects BLO: Knowledge 20. Studies suggest that, in general, women use communication to call attention to their own achievements, while men more often communicate criticisms of others. ANS: F PTS: 1 DIF: Moderate OBJ: 2.4 NAT: AAC: Tier 1---Communication; Tier 2---Gender differences TOP: Diversity within the United States BLO: Knowledge 21. Wikis reduce errorsin team documents by restricting editing access to one person designated as the proofreader.