MGT Week 5 Final Exam part 1

Question 1 1 / 1 pts Choosing to manufacture in China to sell to Chinese customers would likely involve which location decision consideration? Proximity to suppliers National competitiveness Land availability and cost Correct! Proximity to markets Question 2 1 / 1 pts Which of the following describes a Customer Loyalty Program? Allows customers to customize goods and services to create a uniqueness to the product. Social media (such as Facebook and Twitter) present a number of opportunities for companies to build, maintain, and strengthen relationships with customers. Correct! Rewards repeat customers with discounts or other items depending on the frequency of the purchases. Firms can create customer communities using company websites and social networks like Facebook to facilitate communication or the exchange of ideas between customers and company personnel. Question 3 1 / 1 pts A batch process requires ____________ flexibility versus a job shop. More Cannot be determined About the same Correct! Less Question 4 1 / 1 pts Attempting to compete on the basis of quality will most likely result in which of the following? Lower levels of customer service Lower costs Correct! Higher costs Higher amounts of product returns/warranty claims Question 5 1 / 1 pts The matching of service capacity to customer demand to minimize customer waiting is associated with what type of capacity management technique? Correct! Employee scheduling Self-service SECTION 4 Capacity sharing Yield/revenue management Question 6 1 / 1 pts A project’s completion time variance is calculated by? Multiplying the variances of the critical path activities Multiplying the variances of all of the project activities Correct! Summing the variances of the critical path activities